Frequently Asked Questions
You may have some questions about Coast Allied Health and our services:
How do I book an appointment at Coast Allied Health?
Please call us on 4447 5236, book online HERE or come in and see us at 2/171 Prince Edward Avenue. We will always offer you the first available appointment, often on the same day.
What are the clinics opening hours?
We are open 8am Monday to Friday but may come in earlier if required. Our last appointments are usually at 5.30pm. Call us at the clinic to discuss if you need a later or earlier appointment.
Do I need a referral?
No, you do not need a referral to see any of our therapists. However, if you have a work injury or an insurance claim you will need a GP referral and your claim number for Physiotherapy or exercise physiology treatment.Veterans affairs patients also require a doctor’s referral. If you want to claim a Medicare rebate under the Enhanced Primary Care scheme you will also need a GP referral and team management plan.
What do I need to wear or bring?
For Physiotherapy or exercise physiology appointments, please wear comfortable, loose fitting clothing.
Please bring along any doctors referral letters, scans, x-ray results and any relevant blood test results you have. Don’t forget your private health insurance card so you can claim for your treatment.
How long is each appointment?
We offer generous appointment times to ensure we provide you with a high quality service. Your initial physiotherapy appointment will be roughly 45 minutes and follow ups are a minimum of 30 minutes.
Consultations with the dietitian and exercise physiologist are initially 1hour long and follow ups are 30minutes.
What can I expect at the first appointment?
Your physiotherapist will complete a thorough assessment of your complaint and then provide you with a preliminary diagnosis and appropriate treatment based on their findings. This will generally consist of hands on treatment, advice and often exercises to do at home. Your physiotherapist will also discuss with you their plan for management which will include likely recovery time, number of sessions required and future exercise advice.
Your dietitian will complete a thorough assessment of your diet before providing you with detailed advice and strategies to reach your goals.
What if I am running late for my appointment?
If you are running late, please call the clinic and we will check with the relevant therapist whether they can still see you. Our aim is to provide the highest quality service for every patient. If you are running late there may not be enough time to provide the appropriate attention to detail you require. We can always reschedule your appointment for a later date if you provide us with adequate notice, rather than doing a substandard ‘rush job’.
Payment details offered
We accept cash, EFTPOS, VISA and MasterCard. We also have HICAPS so if you bring your private health fund card we can process your rebate on the spot and you will only need to pay the remainder of the fee.
How much will my health fund cover?
Different health funds cover different amounts for each session. The rebate you receive also depends on your level of cover and the type of therapist. You will need to check with your own health fund to find out how much you are entitled to for each session.
We treat WorkCover patients and bill the insurance company directly so there is no charge for you, the patient. Please bring your doctors referral and WorkCover claim number to your first physiotherapy appointment. If you are suffering from a work related issue, you should speak to someone at your work place and lodge a WorkCover claim.
If you are being treated under WorkCover your physiotherapist will liaise with your case manager to formulate a plan for the best possible treatment for your condition.
You may be entitled to receive some physiotherapy treatment sessions under the Medicare Enhanced Primary Care Scheme (EPC) which covers people for 5 treatments per year in some circumstances. You will need to speak to your doctor and receive an appropriate doctors referral to claim for physiotherapy under this scheme.